Client Service Terms

Our Services

The Personal Professor provides individualized academic tutoring, test preparation, and related educational support. The specific scope, subjects, schedule, and format (in-person or virtual) for your engagement are confirmed in your individualized Enrollment Agreement, following our introductory conversation, diagnostic, and proposed tutoring strategy.

Our Team

Each engagement is overseen by a Lead Personal Professor, who maintains continuity and oversight of the student's program from start to finish. Qualified tutors and staff may support the engagement — delivering sessions, assisting with materials, or handling administrative tasks — under that Lead Personal Professor's ongoing direction.

Scheduling & Cancellations

We ask that sessions be rescheduled or canceled with at least 24 hours' notice. Cancellations and reschedules made with at least 24 hours' notice do not ordinarily count against your purchased tutoring hours.

Each customer relationship receives one late-cancellation grace occurrence. Once that grace occurrence has been used, a cancellation or reschedule made with less than 24 hours' notice, or a session missed without any notice, ordinarily counts as used tutoring time. We may waive this for genuine emergencies or other exceptional circumstances.

Even inside the 24-hour window, we'll make reasonable efforts to reschedule a session where we can do so without materially disrupting your program's overall duration, instructional frequency, or learning cadence. Where a requested schedule change would materially change the planned program, we'll explain the likely impact and still do our best to accommodate your family's decision.

Fees & Payment

Your program's specific price, discounts, payment timing, and billing arrangement are confirmed in your individualized Enrollment Agreement and Invoice. The general payment policies below describe our standard structure and apply unless your Enrollment Agreement says otherwise.

Monthly prepayment is our standard payment schedule, at no adjustment to your fees. Prepaying for less than a month at a time carries a 10% upcharge on those fees. Prepaying two months at a time receives a 5% discount on those fees, and prepaying three or more months at a time receives a 10% discount on those fees.

We accept payment by credit card, debit card, ACH bank transfer, personal check, cash, and payment apps such as Venmo or Zelle. Saving a payment method with us does not, by itself, authorize recurring or scheduled charges — separate authorization is required before we set up recurring or scheduled billing on your account.

Refunds

You may notify us in writing at any time — at administration@thepersonalprofessor.org — that your engagement is ending and/or that you'd like a refund of eligible unused prepaid tutoring hours. You do not need to wait for us to send a final account statement before making this request.

After we receive an end-of-engagement or refund request, we'll prepare and send a final account statement showing the amount you originally paid, the tutoring already provided, any applicable pricing recalculation, your remaining unused prepaid balance, and the resulting refundable amount or remaining service credit. We ordinarily provide this statement promptly after your engagement ends or your request begins.

If your original prepayment qualified for a multi-month discount, tutoring already provided is recalculated at our regular, non-discounted rate before we determine your refundable amount — your refundable amount is the amount you paid, minus that recalculated value, minus any other lawful or separately agreed charges. This isn't a penalty; it simply reflects that a discount tied to a larger prepaid commitment may no longer apply once the engagement turns out to be shorter than originally planned.

Once we provide your final account statement, you'll have 30 calendar days to confirm or submit your request for a cash refund of the eligible unused prepaid balance. If you already requested a refund before we prepared your final statement, that original request counts — you won't need to send a second request just to preserve your eligibility. We're glad to answer any question you have about how the statement was calculated.

If an eligible cash refund isn't requested during that 30-day window, your unused tutoring credits ordinarily remain available for future tutoring for 12 months from the student's most recent completed tutoring session, unless a different period is stated in writing, or applicable law requires a longer period or prohibits expiration.

Once your final account reconciliation is complete and a refund is approved, we will initiate the refund within 30 calendar days. After we initiate it, the time your bank, card issuer, payment processor, or other financial provider takes to post the funds may vary and is outside our direct control.

Once a session has been delivered, it is generally non-refundable on its own. This does not limit any replacement session, account credit, corrective tutoring, other remedy available under the TPP Satisfaction Commitment, or any remedy required by applicable law.

Confidentiality

We treat information about a student's academic performance, needs, and any personal circumstances shared with us as confidential, sharing it only with the tutors and staff directly involved in that student's program, or as required by law.

No Guarantee of Outcomes

As described in our Terms of Use, we do not guarantee specific grades, test scores, or admission outcomes. Our commitment is to thoughtful, individualized instruction — not a promised result.

Conduct

We expect a respectful, safe environment for both students and tutors, and reserve the right to pause or end an engagement if either party's conduct makes that environment untenable.

Termination

Either party may end an ongoing tutoring engagement by written notice. When practicable, we ask families to provide approximately 7 days' notice, so that recurring tutor availability and scheduling commitments can be released in an orderly way. A family is not required to continue tutoring for 7 additional days solely because it has chosen to end the engagement. Sessions already scheduled remain subject to the normal 24-hour cancellation and rescheduling policy described above. We do not charge a separate termination fee.

Any refund of unused prepaid tutoring hours following termination is handled as described under “Refunds” above.

Governing Law

These Service Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles.

Contact Us

Questions about these Service Terms can be directed to administration@thepersonalprofessor.org or 352-639-8787, or in writing to Nexus Strategy LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702.